Job Description
Join our dynamic team in Oklahoma City! InnovateOK Solutions is urgently seeking motivated Entry Level Customer Service Specialists to deliver exceptional client experiences. This is your gateway to a rewarding career in customer success with full training provided.
As a key member of our support team, you'll resolve inquiries, build client relationships, and contribute to our award-winning service culture. We offer competitive pay, comprehensive benefits, and rapid advancement opportunities for high performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues using our CRM system
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Proficiency in Microsoft Office and Google Workspace
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic troubleshooting knowledge for technical issues
- Positive attitude and willingness to learn new systems