Job Description
Are you looking for a part-time job in Washington that offers flexibility and growth?
Apex Digital Solutions is seeking a highly motivated Part-Time Customer Support Specialist to join our team in Seattle. We are an industry-leading tech firm looking to expand our support department with immediate availability.
In this role, you will act as the bridge between our clients and our innovative products. Whether assisting with account setup or resolving technical issues, your work will directly impact customer satisfaction.
Why Join Us?
- Flexible scheduling tailored to your needs.
- Competitive hourly wage ($18 - $24).
- Opportunity for remote work options.
- Modern office environment in the heart of Seattle.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat.
- Provide exceptional technical troubleshooting and product guidance to users.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with the product team to identify and report recurring issues.
- Conduct follow-up calls to ensure customer satisfaction and issue resolution.
- Assist in onboarding new team members and training junior staff.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Basic proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision.
- Reliable internet connection for remote availability.