Job Description
Are you a proactive problem-solver looking for flexible work opportunities in North Carolina? Apex Solutions Group is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service, and we need someone with a positive attitude and a knack for communication to help us maintain our high standards.
Why Join Us?
- Immediate Start: Don't wait weeks for a decision. Start contributing to our team as early as next week.
- Flexible Scheduling: We understand the need for work-life balance. Choose shifts that fit your lifestyle.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Charlotte.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues by providing clear solutions and alternatives.
- Accurately update and maintain customer databases and records in our CRM system.
- Assist in identifying trends in customer feedback to help improve product offerings.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Adhere to all company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or support is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced setting.
- A reliable internet connection is required for remote components of the role.