Job Description
Join our dynamic team at Apex Retail Solutions and make an immediate impact! We're seeking a passionate Part-Time Customer Success Specialist to join our Denver headquarters. This is a rare opportunity to work with innovative retail technology while enjoying competitive compensation and flexible scheduling. If you're a people person with a knack for problem-solving and want to start working right away, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and live chat
- Onboard new clients and train them on our retail software platform
- Resolve technical issues and escalate complex problems to senior team members
- Document client interactions and maintain detailed case notes in CRM
- Collaborate with sales and product teams to improve client experiences
- Identify upsell opportunities and communicate client feedback internally
Qualifications
- 1+ years of customer service or client success experience
- Proficiency with CRM software (e.g., Salesforce, HubSpot)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with a client-first mindset
- Ability to work independently and manage time effectively
- High school diploma or equivalent; bachelor's degree preferred
- Available to work 20-25 hours per week, including some weekend shifts