Job Description
Urgent opening for compassionate part-time professionals in Cleveland! Cleveland Community Solutions seeks a dynamic Customer Service Specialist to join our healthcare support team immediately. This flexible role offers 25 hours/week with potential for rapid advancement. Ideal for students, caregivers, or career-changers seeking meaningful work with schedule control. Enjoy competitive pay, comprehensive training, and a supportive environment focused on community impact.
Responsibilities
- Handle high-volume patient inquiries with empathy and efficiency
- Process insurance verifications and eligibility checks
- Coordinate scheduling across multiple departments
- Update and maintain electronic health records (EHRs)
- Resolve billing discrepancies with third-party payers
- Support patient onboarding for new programs
- Collaborate with clinical teams for seamless care transitions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or healthcare support experience
- Proficiency with EHR systems (Epic/EMR knowledge a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic medical terminology knowledge
- Flexibility for evening/weekend shifts
- Ohio driver's license for occasional off-site duties