Job Description
Join our dynamic team at Prime Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional service to our clients in Jacksonville. This urgent opening requires immediate availability and offers flexible scheduling including evenings and weekends. Enjoy competitive pay, comprehensive training, and a supportive work environment. If you're passionate about helping others and thrive in fast-paced settings, apply today and start your career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and service issues using company systems and protocols
- Process transactions accurately while maintaining a 95%+ satisfaction rate
- Collaborate with team members to ensure seamless customer experiences
- Update customer records and document interactions in CRM systems
- Identify upsell opportunities to enhance client relationships
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Ability to work flexible shifts including nights/weekends
- Strong communication and problem-solving skills
- Proficient with basic computer applications
- Positive attitude with conflict resolution abilities
- Reliable transportation and punctuality
- Must pass background check and drug screening