Job Description
Join our dynamic team at Nexus Solutions Group as we immediately seek a Part-Time Customer Service Specialist in Columbus, OH. This urgent opening offers flexible scheduling (20-25 hours/week) with competitive compensation and growth potential. Ideal for students, career changers, or those seeking supplemental income. Enjoy modern workspaces, comprehensive training, and a supportive environment. Start earning within 48 hours of application!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution rates)
- Contribute to process improvement initiatives
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Easton location
- Availability for evening/weekend shifts