Job Description
Join Tampa Bay Innovations as a Part-Time Customer Service Specialist and become an integral part of our dynamic team! We're hiring immediately for enthusiastic individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a forward-thinking company in the heart of Tampa.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM software and internal resources
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Identify opportunities for process improvements and customer satisfaction enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Excellent verbal/written communication and active listening skills
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Availability to work evenings and weekends (20-30 hours/week)