Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Long Beach to deliver exceptional client experiences. This is your chance to launch a rewarding career in customer service with full training and growth opportunities. Our collaborative environment values fresh perspectives and offers competitive benefits including health insurance, 401(k), and paid time off.
As a key member of our support team, you'll handle inquiries via phone, email, and chat while maintaining our high standards of service excellence. Perfect for recent graduates or career changers looking to build transferable skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using internal knowledge base
- Document interactions accurately in CRM system and maintain detailed case notes
- Collaborate with technical team to escalate complex issues efficiently
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Must be authorized to work in the United States
- Availability to work flexible shifts including weekends