Job Description
Join Cleveland Community Solutions immediately as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our diverse clientele. This flexible role offers competitive pay, training, and the opportunity to make a real impact in our community. Apply today to start within 48 hours!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism
- Resolve customer inquiries regarding services and policies
- Maintain accurate records in CRM system
- Collaborate with team to improve service quality
- Process transactions and schedule appointments
- Identify opportunities for process improvements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Basic knowledge of healthcare systems a plus
- Positive attitude and team player mentality
- Reliable transportation required