Job Description
Join our dynamic team at Mountain Peak Solutions and become the face of exceptional customer service! We're seeking a passionate Part-Time Customer Service Specialist to join our Colorado Springs team immediately. This role offers flexible scheduling and the opportunity to make a real impact in our growing tech solutions company. If you're a people person with a knack for problem-solving and a desire to thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support for software solutions
- Process orders, returns, and exchanges with accuracy and efficiency
- Document all customer interactions in CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of product offerings and services
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Available to work evenings and weekends (20-25 hours/week)
- Positive attitude and resilience under pressure