Job Description
Join our dynamic team at Baltimore Community Services as a Part-Time Customer Service Specialist! We're seeking an enthusiastic professional to deliver exceptional client experiences while supporting our community-focused initiatives. This immediate opening offers flexible hours (20-25/week) in a collaborative downtown environment. Perfect for students, career changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and opportunities for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using CRM systems and escalation protocols
- Process transactions, update records, and maintain accurate documentation
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvement initiatives
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience or relevant training
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and customer databases
- Ability to work flexible hours including evenings/weekends
- Positive attitude with commitment to community service
- Valid Maryland ID and reliable transportation