Job Description
We're urgently hiring a Part-Time Customer Service Specialist to join our dynamic team in Kansas City, MO! This is a high-impact role perfect for motivated individuals seeking flexible hours while delivering exceptional client experiences. You'll be the face of our brand, resolving inquiries with speed and empathy. Enjoy competitive pay, on-the-job training, and a supportive work environment. Immediate start available – don't miss this opportunity to grow your career!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Process orders, returns, and exchanges with precision
- Resolve billing and shipping issues efficiently
- Update CRM records with accurate customer interaction data
- Collaborate with sales team to enhance customer satisfaction
- Identify and escalate complex issues to management
- Maintain detailed documentation of customer interactions
Qualifications
- 1+ years of customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including weekends
- Positive attitude and problem-solving mindset
- Basic math skills for transaction processing