Job Description
Join Coastal Connect Solutions and make an immediate impact! We're seeking dynamic part-time Customer Service Specialists to join our Jacksonville team starting this week. This role offers flexible scheduling, competitive pay, and the opportunity to develop valuable skills in a supportive environment. Perfect for students, career changers, or those seeking supplemental income.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our award-winning service culture. No weekends required! Training provided, with immediate onboarding available for qualified candidates.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and problem-solving skills
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with team members to ensure seamless customer handoffs
- Identify opportunities to upsell relevant products and services
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service experience in fast-paced environment
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize effectively
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (20-25 hours/week)
- Positive attitude with customer-first mindset