Job Description
Join CityHub Solutions' dynamic team in Columbus and start making an impact this week! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, comprehensive training, and a supportive work environment perfect for students, career-changers, or those seeking supplemental income. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and promote value-added services
- Maintain strict confidentiality of customer data
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Columbus location
- Flexible availability including evenings and weekends