Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional service to our growing client base in Virginia Beach. This immediate opening offers flexible hours and competitive compensation in a vibrant coastal environment.
As a key member of our support team, you'll handle inquiries via phone, email, and chat while maintaining high satisfaction standards. Perfect for students or professionals seeking work-life balance, this role provides comprehensive training and growth opportunities within a supportive culture.
Responsibilities
- Respond to customer inquiries via multiple channels with professionalism and efficiency
- Resolve billing and technical issues using CRM systems
- Process orders and updates with attention to detail
- Collaborate with sales team to support customer retention goals
- Document interactions accurately in company databases
- Identify upsell opportunities during client interactions
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Reliable transportation to Atlantic Avenue location
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset