Job Description
Join our dynamic team immediately! Nexus Solutions is seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced Charlotte office. This urgent opening offers flexible scheduling and competitive compensation. Ideal for students, career-changers, or those seeking supplemental income. Enjoy a supportive environment with growth opportunities and comprehensive training.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, troubleshoot issues, and resolve complaints efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities while maintaining customer satisfaction
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience required
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Availability for flexible shifts including evenings/weekends