Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Indianapolis. This immediate opening offers flexible scheduling while allowing you to develop valuable communication skills in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and a supportive culture that values your contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex cases
- Maintain detailed knowledge of product features and services
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-25 hours/week)