Job Description
Join our dynamic team at SwiftServe Solutions and make an immediate impact! We're seeking enthusiastic Part-Time Customer Service Specialists to support our growing client base in the energy sector. This flexible role offers competitive compensation and the opportunity to develop valuable communication skills while contributing to a thriving Houston-based company. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues using CRM systems
- Process orders and maintain accurate client records
- Collaborate with technical teams to resolve complex customer concerns
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing product training sessions
- Document all interactions in Salesforce CRM
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a call center environment
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Excellent verbal communication skills in English
- Ability to multitask in a fast-paced setting
- Must pass background check and drug screening