Job Description
Join our dynamic team at QuickServe Solutions and make an immediate impact in Dallas's thriving service industry! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences to our diverse clientele. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow with a forward-thinking company. Perfect for students, career changers, or those seeking supplemental income. Start working immediately with our streamlined onboarding process!
Responsibilities
- Handle 40+ customer inquiries daily via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using our proprietary CRM system while maintaining 99.7% data integrity
- Resolve customer escalations within SLA targets through proactive problem-solving
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to monthly revenue targets
- Maintain organized digital and physical records of all customer interactions
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong multitasking abilities with demonstrated attention to detail
- Excellent verbal communication skills in English (Spanish fluency a bonus)
- Flexible availability including evenings, weekends, and holidays
- Valid Texas driver's license if field visits required
- Ability to pass background check and drug screening