Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Columbus office. This immediate-hire opportunity offers flexible scheduling (20-25 hours/week) with competitive compensation and growth potential. Perfect for students, career-changers, or those seeking supplemental income. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in our database
- Contribute to continuous improvement of service protocols
- Represent NexGen Solutions with brand-aligned communication standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or support experience
- Proficiency with Microsoft Office and ticketing systems
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends (15-20 hours/week)