Job Description
Join our dynamic team at Charlotte Connect Solutions! We're immediately hiring Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible role offers competitive pay, training, and the opportunity to grow with a forward-thinking company.
What We Offer:
- Competitive hourly wages with performance incentives
- Flexible weekday and weekend scheduling
- Free parking and modern work environment
- Comprehensive paid training
- Employee discount program
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and efficiency
- Process orders and update account information accurately
- Collaborate with team members to improve service quality
- Document interactions in CRM system
- Identify upsell opportunities during interactions
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability for 20-30 hours/week (weekends required)
- Authorized to work in the US