Job Description
Join our award-winning customer service team immediately! Heartland Customer Solutions is seeking enthusiastic Part-Time Customer Service Specialists in Oklahoma City to deliver exceptional support to our growing client base. This flexible role offers competitive pay and training for immediate start. Perfect for students, career changers, or anyone seeking supplemental income with daytime and evening shifts available.
We provide comprehensive on-the-job training and a supportive team environment where your contributions are valued. Enjoy free parking, a modern workspace, and opportunities for advancement. If you're passionate about helping others and thrive in dynamic settings, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to escalate complex issues when necessary
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service experience preferred but not required
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and patience under pressure
- Flexibility to work 20-25 hours weekly (shifts include evenings and weekends)
- Reliable transportation to our downtown Oklahoma City location