Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support experiences starting this week in Phoenix. This flexible role offers competitive pay and immediate opportunities to grow with a forward-thinking organization.
Our ideal candidates thrive in fast-paced environments and are passionate about problem-solving. Enjoy a modern workspace with collaborative teams and schedule flexibility. Apply today to start your career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM system
- Maintain detailed customer interaction records in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to continuous improvement initiatives for customer satisfaction
- Support training of new team members on service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in high-volume situations
- Available to work 20-25 hours per week with flexible scheduling
- Valid Arizona driver's license for occasional client meetings