Job Description
Join our dynamic team at Capital City Connect as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. This is your opportunity to launch a rewarding career in Washington DC's thriving service industry while receiving comprehensive paid training. Enjoy competitive benefits, flexible scheduling options, and a supportive work environment designed for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics while maintaining service quality
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent required
- Excellent communication skills and positive attitude
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Valid work authorization in the United States