Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're hiring immediately for motivated individuals to deliver exceptional client experiences in our Indianapolis headquarters. This role offers flexible scheduling and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and possess strong communication skills, we want to meet you!
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries
- Resolve customer issues with empathy and efficiency using CRM tools
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Document all interactions in Salesforce and maintain detailed records
- Contribute to process improvement initiatives
- Adhere to all compliance and security protocols
Qualifications
- 1+ years of customer service or call center experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- High school diploma or equivalent
- Basic technical troubleshooting skills