Job Description
Join our dynamic team at Cleveland Community Services as an urgent part-time Customer Service Specialist! We're seeking compassionate individuals to provide exceptional support to our diverse clientele. This flexible opportunity offers competitive pay and the chance to make a real impact in our community. Immediate start available!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve billing and service issues efficiently
- Update and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Assist with community outreach programs and event coordination
- Process applications and documentation for service eligibility
- Urgently respond to crisis situations with empathy and urgency
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience
- Strong problem-solving and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible hours including evenings/weekends
- Excellent communication and interpersonal abilities
- Valid Ohio driver's license and reliable transportation
- Background check and drug screen required