Job Description
Join Illinois Tech Solutions' dynamic team as an Entry-Level Customer Support Specialist! We're urgently hiring passionate individuals to deliver exceptional service to our clients. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible benefits, and a collaborative environment where your growth is our priority. Help us revolutionize tech support while launching your career in Chicago's thriving tech hub!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and guide users through step-by-step solutions
- Document cases accurately in CRM systems for seamless team collaboration
- Escalate complex issues to senior specialists when necessary
- Maintain detailed knowledge of products and services through ongoing training
- Contribute to process improvements to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Customer-focused mindset with patience and adaptability
- Ability to work flexible hours including evenings/weekends as needed
- Must be authorized to work in the United States