Job Description
Are you seeking a rewarding part-time role in San Antonio that offers immediate start dates? San Antonio Tech Solutions is currently hiring dynamic Customer Service Representatives to join our growing team. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are ready to hit the ground running this week.
As a Part-Time Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. We offer a flexible work environment, competitive hourly wages, and the opportunity to work with a forward-thinking company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer complaints, issues, and questions in a professional and timely manner.
- Process orders, returns, and exchanges accurately within our CRM system.
- Document all customer interactions and maintain detailed records of account status and transactions.
- Identify and escalate complex technical issues to the appropriate senior support team members.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Maintain a thorough understanding of our products and services to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or related field preferred.
- Previous experience in customer service or call center environments is highly desirable.
- Strong verbal communication skills with the ability to communicate complex information clearly.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to work independently, manage time effectively, and meet performance targets.
- Must be available to work flexible shifts, including evenings and weekends.
- Reliable internet connection and a quiet workspace (if remote).