Job Description
Join our dynamic team at CityScape Solutions as a Part-Time Customer Service Representative. We're seeking energetic individuals to deliver exceptional support to our growing client base. This immediate-opening position offers flexible hours and a collaborative environment where your problem-solving skills shine. Perfect for students or professionals seeking supplemental income with growth potential.
What We Offer:
- Competitive hourly pay plus performance incentives
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Opportunities for advancement
- Modern downtown Oklahoma City workspace
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service protocols
- Meet daily performance metrics including response times
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Reliable transportation to downtown Oklahoma City location