Job Description
Join TechFlow Solutions' dynamic Austin team as a Part-Time Customer Experience Specialist! We're hiring immediately for tech-savvy individuals who thrive in fast-paced environments. Enjoy flexible scheduling, competitive pay, and the opportunity to work with innovative SaaS products. Perfect for students or professionals seeking supplemental income with growth potential. Our modern workspace in North Austin offers free parking and collaborative culture.
Responsibilities
- Provide exceptional customer support via chat, email, and phone
- Resolve technical inquiries for SaaS platform users
- Document cases in CRM system with precision
- Collaborate with engineering teams to escalate complex issues
- Maintain detailed knowledge base articles
- Support product training sessions for new clients
- Meet weekly performance metrics for response times
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong troubleshooting skills for web applications
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- High school diploma or equivalent; college degree a plus
- Available to work 20-25 hours/week including weekends
- Austin local with reliable transportation