Job Description
Join our dynamic team at Urban Oasis Hospitality Group, where we're seeking passionate individuals to elevate guest experiences. As a Customer Experience Specialist, you'll be the heart of our operations, creating memorable moments for visitors in Chicago's vibrant downtown district. This immediate opening offers flexible scheduling with evening and weekend shifts, perfect for students or professionals seeking supplemental income. We provide comprehensive training and a supportive environment focused on professional growth.
Responsibilities
- Deliver exceptional service to diverse clientele through personalized interactions
- Manage reservation systems and optimize seating arrangements for maximum efficiency
- Resolve guest inquiries and concerns with empathy and solution-oriented approaches
- Collaborate with cross-functional teams to maintain seamless operations
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain pristine venue standards through regular quality checks
- Utilize POS systems and digital tools for transaction processing
- Contribute to continuous improvement initiatives through team feedback
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible schedules including evenings/weekends
- Proficiency with reservation and POS systems
- Problem-solving mindset with conflict resolution abilities
- Basic knowledge of Chicago tourism attractions (preferred)
- High school diploma or equivalent
- Valid food handler certification (or willingness to obtain)