Job Description
Join Urban Connect Solutions as a Part-Time Customer Experience Specialist and become the face of innovation in San Francisco's thriving tech ecosystem. We're seeking dynamic individuals to deliver exceptional service while supporting our mission to connect communities through technology. This immediate-opening role offers flexible scheduling with weekday and weekend availability options. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your contributions directly impact customer satisfaction. Located in the vibrant SOMA district, our modern office provides easy access via public transit.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Assist with onboarding new customers through guided setup
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Valid California driver's license (for occasional field support)
- Basic knowledge of mobile applications and digital platforms