Job Description
Join PhillyTech Solutions as a Part-Time Customer Experience Specialist and make an immediate impact! We're seeking energetic professionals to start this week in our Philadelphia headquarters. This hybrid role (3 days onsite, 2 remote) offers flexible scheduling while delivering exceptional support to our growing client base. Perfect for students, career changers, or those seeking supplemental income with growth potential.
Responsibilities
- Deliver personalized customer support via phone, email, and chat
- Resolve technical issues with software and hardware products
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities for premium service packages
- Train customers on new product features and best practices
- Monitor customer feedback and report recurring concerns
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office suite
- Valid US work authorization and reliable transportation
- Positive attitude with customer-first mindset