Job Description
Join Austin's fastest-growing tech startup as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service while supporting our cutting-edge platform. This immediate hire position offers flexible scheduling and growth opportunities in Austin's vibrant tech scene.
Why You'll Love Working Here:
- Competitive hourly pay with performance bonuses
- Hybrid work model (2 days remote/week)
- Free parking downtown
- Opportunities for full-time conversion
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA
- Document interactions using Salesforce CRM
- Collaborate with tech team to escalate complex issues
- Conduct product demonstrations for new users
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
Qualifications
- High school diploma required (college preferred)
- 6+ months customer service experience
- Proficient with CRM software (Salesforce a plus)
- Exceptional written and verbal communication
- Available 20-25 hours/week (including weekends)
- Must start within 3 days of offer