Job Description
Join TechFlow Solutions, a leading tech support innovator, as we immediately seek passionate Part-Time Customer Experience Specialists in San Jose! This role offers flexible scheduling (20-30 hrs/week) with competitive pay and opportunities for growth. You'll be the frontline hero resolving technical inquiries for our diverse client base while working in our vibrant downtown office. Perfect for students, career changers, or those seeking supplemental income. Training provided, no prior tech experience required!
Responsibilities
- Resolve customer technical inquiries via phone, chat, and email with exceptional professionalism
- Document support tickets accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of product updates and troubleshooting guides
- Contribute to process improvements through customer feedback analysis
- Support in-person client consultations at our San Jose location
- Meet key performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and web-based tools
- Ability to work flexible hours including evenings and weekends
- Previous customer service experience preferred
- Valid California driver's license for occasional client visits
- Bilingual (English/Spanish) candidates strongly preferred