Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service to our growing client base in the Triangle area. This immediate opening offers flexible scheduling and the opportunity to develop valuable skills in a supportive environment. If you're passionate about creating positive interactions and thrive in fast-paced settings, apply today and become part of our award-winning customer culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies efficiently
- Collaborate with cross-functional teams to address complex customer needs
- Maintain detailed documentation of customer interactions in CRM systems
- Contribute to process improvement initiatives through customer feedback analysis
- Support retail operations during peak hours including inventory assistance
- Train new associates on customer service protocols and brand standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends
- Valid North Carolina driver's license required for occasional store visits