Job Description
Join our dynamic team at Urban Retail Group and become the voice of our premium brand! We're seeking enthusiastic Part-Time Customer Experience Specialists to deliver exceptional service to our NYC clientele. This immediate opening offers flexible scheduling and competitive compensation in Manhattan's vibrant retail sector.
What You'll Love:
• Competitive hourly rate with performance-based incentives
• Flexible shifts (evenings/weekends)
• Product training and career development
• Collaborative team environment in iconic NYC locations
Responsibilities
- Deliver personalized customer assistance across multiple channels (in-store, phone, chat)
- Resolve product inquiries and service issues with empathy and efficiency
- Process transactions using POS systems while maintaining accuracy
- Collaborate with visual merchandising teams to optimize store presentation
- Contribute to sales goals through upselling and relationship building
- Document customer feedback and service insights for process improvement
- Maintain inventory awareness and support stock management tasks
Qualifications
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with retail technology (POS, CRM systems)
- Availability for flexible scheduling including weekends/holidays
- High school diploma or equivalent (college coursework preferred)
- Ability to stand for extended periods and handle physical merchandise
- Basic math skills for transaction processing
- Authorization to work in the United States