Job Description
We are currently seeking a Night Shift Technical Support Specialist to join our elite team in Raleigh, NC. This is an urgent hiring position for a driven professional ready to work in a high-impact 24/7 environment.
As a key member of our technical operations, you will be the first point of contact for our enterprise clients during evening hours, ensuring seamless service delivery and rapid issue resolution. If you thrive in a fast-paced, night-time atmosphere and want to advance your career in a top-tier tech hub, apply today.
Responsibilities
- Provide 24/7 technical troubleshooting and customer support via phone, chat, and email.
- Analyze and resolve complex technical issues related to software and hardware.
- Document all interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the day-shift team to ensure continuous workflow and knowledge transfer.
- Identify trends in technical issues and suggest process improvements.
- Maintain a high level of customer satisfaction and technical proficiency.
Qualifications
- High School Diploma or GED required; Associate or Bachelor's degree in IT or related field preferred.
- Previous experience in technical support or customer service (night shift experience is a plus).
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Reliable transportation and availability to work nights (e.g., 9:00 PM - 6:00 AM).