Job Description
We are looking for a highly skilled Night Shift Technical Support Engineer to join our elite team in Austin, TX. If you are looking for a role that offers stability, competitive pay, and the flexibility of a night schedule, this is the perfect fit for you.
This position is available to start this week. You will be the first line of defense for our enterprise clients during off-peak hours, ensuring 100% uptime and satisfaction. We value technical expertise and offer a quiet, focused environment ideal for deep work.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone and remote desktop.
- Manage and resolve high-priority tickets in the ticketing system within strict Service Level Agreements (SLAs).
- Document all interactions, resolutions, and system configurations in our Knowledge Base.
- Collaborate with day-shift engineering teams to escalate and resolve complex issues seamlessly.
- Conduct routine system health checks and maintenance during your shift.
- Maintain a professional and empathetic demeanor while supporting diverse client bases.
Qualifications
- Minimum of 2 years of experience in Technical Support, Help Desk, or IT Customer Service.
- Strong working knowledge of Windows Server, Active Directory, and Linux environments.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is required.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Ability to work rotating night shifts (e.g., 10 PM - 6 AM) and weekends.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent military experience.