Job Description
Are you looking for a high-impact role that allows you to make a difference immediately? Nighthawk Operations is seeking dedicated professionals to join our elite night shift team in Philadelphia, PA. We offer competitive pay, comprehensive benefits, and the opportunity to start working this week.
We are looking for individuals who thrive in fast-paced environments and possess a passion for excellence. Join us and be part of a team that keeps the city running smoothly around the clock.
Responsibilities
- Manage incoming support tickets and customer inquiries with a focus on 100% resolution.
- Monitor system performance and troubleshoot technical issues during off-peak hours.
- Maintain accurate records of all interactions and service requests in our CRM.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Adhere to all company policies, quality assurance standards, and safety protocols.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or technical support is a plus but not mandatory for immediate hires.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and a quiet workspace are required.