Job Description
Are you a dedicated technical professional ready to start this week? Apex Tech Solutions is seeking a highly skilled Night Shift IT Support Specialist to join our dynamic team in the heart of Los Angeles, CA.
In this high-impact role, you will be the first line of defense for our enterprise clients, ensuring business continuity during off-hours. If you thrive in a fast-paced environment and want to leverage your technical expertise in a night shift setting, we want to hear from you immediately.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Modern Environment: Work with cutting-edge technology and a supportive culture.
Responsibilities
- Provide 24/7 Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot complex hardware, software, and network connectivity issues.
- Monitor server health and perform routine maintenance during off-peak hours.
- Document all technical incidents and resolutions in the ticketing system.
- Collaborate with Day Shift leads to resolve escalated tickets.
- Ensure compliance with all company security and safety protocols.
Qualifications
- 2+ years of experience in IT support or help desk environments.
- Availability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows and macOS operating systems.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent written and verbal communication skills.
- CompTIA A+ or Network+ certification is a plus.