Job Description
Are you a tech-savvy problem solver looking to make an immediate impact? CyberCore Solutions is seeking a dedicated Night Shift IT Support Specialist to join our growing team in San Diego, CA. If you thrive in a fast-paced environment and want to start this week, this is the opportunity for you.
We offer a competitive salary, comprehensive benefits, and a night shift premium to ensure you get the rest you need during the day.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues during off-peak hours.
- Monitor system performance and respond to alerts to ensure 24/7 business continuity.
- Perform routine maintenance and patch management on servers and end-user devices.
- Triage and resolve escalated tickets from day-shift support teams.
- Document all technical interactions and resolutions in our CRM system.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ or Network+ certification is a strong plus.
- Must be willing and able to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong troubleshooting skills and customer service orientation.