Job Description
We are looking for a dynamic Tech Support Specialist to join our team in Columbus, Ohio. If you are ready to start this week and enjoy the financial stability of weekly pay, we want to meet you. This is an excellent opportunity for individuals looking to kickstart their career in Information Technology with a company that values its employees.
As part of our team, you will play a crucial role in ensuring our clients have seamless access to technology solutions. We offer a modern work environment, comprehensive training, and a clear path for growth.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Diagnose and resolve network connectivity problems for end-users.
- Manage and track IT support tickets through our help desk system accurately.
- Install, configure, and maintain computer peripherals, printers, and mobile devices.
- Assist in the deployment of new workstations and software updates.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve system performance and user satisfaction.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows/Mac).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to lift and move computer equipment as required.
- Previous customer service experience is a plus but not mandatory.