Job Description
Are you looking for an urgent opportunity to join a dynamic team in Austin?
Apex Tech Solutions is currently hiring immediately for a Night Shift Customer Support Specialist. We are looking for motivated individuals to join our 24/7 operations center. If you thrive in high-pressure environments and have a passion for helping people, we want to hear from you.
Why Choose Us?
- Immediate start dates available.
- Competitive hourly rate ($22-$28/hr).
- Comprehensive benefits package.
- Modern office environment in South Austin.
Responsibilities
- Manage a high volume of incoming support tickets via phone, email, and live chat during the night shift.
- Troubleshoot and resolve complex technical issues for enterprise clients.
- Document all interactions and resolutions in the CRM system accurately and efficiently.
- Collaborate with the engineering and product teams to escalate critical bugs and feature requests.
- Ensure all service level agreements (SLAs) are met with 100% accuracy.
- Maintain a calm and professional demeanor when handling frustrated or high-stress customer situations.
Qualifications
- Previous experience in customer support or technical troubleshooting (1+ years preferred).
- Must be available to work 10:00 PM - 6:00 AM (Night Shift).
- Strong written and verbal communication skills.
- Proficiency with CRM software (e.g., Zendesk, Salesforce) and remote desktop tools.
- Ability to work independently with minimal supervision.
- A valid US driver's license and reliable transportation.