Job Description
Are you ready to start a rewarding career immediately?
Columbus Tech Services is currently seeking a highly motivated Night Shift Customer Support Specialist to join our dynamic team in Columbus, OH. If you thrive in a fast-paced environment and want to work during the hours that matter most to our clients, this is your opportunity.
We offer a competitive shift differential, comprehensive benefits, and a culture that values reliability and excellence. Positions are available to start THIS WEEK.
Why Join Us?
- Immediate Start: Don't wait! Begin your new career in as little as 48 hours.
- Night Shift Premium: Earn up to $26/hr with our shift differential program.
- Growth Opportunities: Clear pathways for advancement within the tech support sector.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during the evening and night hours.
- Diagnose and troubleshoot technical issues for clients, providing clear step-by-step solutions.
- Document all interactions accurately in the CRM system and ensure customer satisfaction.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Adhere to all company policies, procedures, and quality assurance standards.
- Escalate complex issues to senior leadership or engineering teams when necessary.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service, technical support, or help desk roles.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills with a patient, empathetic demeanor.
- Reliable transportation is required as shifts may vary.