Job Description
We are looking for a dedicated Night Shift Customer Support Specialist to join our thriving team in Nashville, TN. This is an immediate hire opportunity, meaning you can start this week!
As a critical member of our operations team, you will ensure our clients receive top-tier support during off-peak hours. If you thrive in a fast-paced environment and want to work the 11:00 PM - 7:00 AM shift, we want to hear from you.
Why Join Us?
- Immediate start available.
- Competitive hourly wage ($18 - $24).
- Full benefits package upon hire.
- Modern office environment with great amenities.
Responsibilities
- Manage and resolve high-volume customer inquiries via chat, email, and phone.
- troubleshoot technical issues for clients with empathy and precision.
- Maintain accurate documentation of all interactions in our CRM system.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer support or technical support.
- Strong typing speed and computer literacy.
- Ability to work independently during night hours.
- Reliable transportation (shift ends at 7 AM).