Job Description
Are you a night owl ready to jump in immediately?
Apex Night Operations is currently seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Austin, TX. If you are looking for a stable role with a competitive pay rate and the ability to start this week, we want to hear from you.
We pride ourselves on delivering top-tier support to our clients, and we need someone who thrives in a dynamic environment. This is an excellent opportunity for individuals seeking immediate employment with a company that values reliability and hard work.
Why Join Us?
- Immediate Start: You could be working as early as this week.
- Night Shift Premium: Earn up to $24/hour with our competitive differential.
- Modern Environment: Work from our state-of-the-art facility in downtown Austin.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone, email, and chat during the night shift.
- Ensure all customer tickets are addressed within the Service Level Agreement (SLA).
- Document customer interactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior support staff.
- Maintain a professional and empathetic tone while assisting frustrated customers.
Qualifications
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and patience.
- Basic computer proficiency and typing skills.