Job Description
We are currently seeking dedicated and reliable professionals to join our high-volume 24/7 Operations Center in San Antonio, TX. This is an urgent hiring opportunity for a Night Shift Customer Service Representative. If you thrive in a fast-paced environment and are looking for immediate employment with competitive benefits, we want to meet you.
As a key member of our night team, you will be the first point of contact for our clients, ensuring smooth operations during off-hours. We offer a stable work environment, comprehensive training, and opportunities for advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with a focus on speed and accuracy.
- Resolve complex customer issues and complaints using company protocols and empathy.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all safety and compliance policies during night operations.
- Identify opportunities to improve night shift processes and workflow efficiency.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience preferred but not mandatory for qualified candidates.
- Strong verbal communication and active listening skills.
- Ability to work rotating night shifts (6:00 PM to 6:00 AM).
- Must be reliable, punctual, and able to work independently with minimal supervision.
- Basic computer proficiency and typing skills.