Job Description
Join the Future of Tech – Start This Week!
Apex Digital Systems is seeking a motivated and eager Junior IT Support Specialist to join our rapidly growing team in Boston, MA. If you are a recent graduate or career changer looking for an entry-level opportunity to make an immediate impact, this is your chance.
We offer a competitive benefits package, mentorship from industry experts, and the chance to work on cutting-edge infrastructure. Don't wait—this role is available for immediate start, and we are looking to fill it ASAP.
Why Apply?
- Immediate Start: Onboarding begins as early as this week.
- Career Growth: Clear pathway to Senior Engineering and Management roles.
- Modern Environment: Work in a collaborative, hybrid-friendly office in the heart of Boston.
Ready to launch your career? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Monitor system performance and troubleshoot network connectivity issues to ensure business continuity.
- Manage hardware inventory and software licensing, ensuring accurate record-keeping.
- Collaborate with the Senior IT team to implement new security protocols and IT policies.
- Document all technical issues and resolutions in the helpdesk ticketing system (ServiceNow experience preferred).
Qualifications
- Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience considered).
- Availability: Must be available to start within 2 weeks.
- Technical Skills: Basic understanding of Windows and macOS operating systems; familiarity with Active Directory or Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex problems logically.
- Soft Skills: High energy, reliability, and a willingness to learn new technologies quickly.